Frequently Asked Questions

Everything you need to know about your Heaven Sent experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package departs our warehouse.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Are your products ethically sourced?

Yes, at Heaven Sent, we prioritize quality and integrity. We partner exclusively with suppliers who adhere to fair labor practices and sustainable sourcing standards.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout process.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer service team immediately.

Do you offer international shipping?

Currently, we ship to select international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.